1. Will you inspect the site before finalising the scope?
A site inspection exposes access, surfaces, room use and operational constraints that are difficult to understand from floor area alone.
Commercial cleaning guide
Questions to ask before hiring a commercial cleaning company.
The best questions reveal how the service will operate after the proposal is signed—not only what the sales document promises.
CIC practical guide
The best questions reveal how the service will operate after the proposal is signed—not only what the sales document promises.
2. Are tasks and frequencies documented?
Ask for a schedule that separates routine and periodic work so expectations can be checked.
3. Who supervises and reviews the service?
Know the operational contact, escalation path and how site feedback reaches the cleaning team.
4. What happens when a regular cleaner is unavailable?
Relief coverage and access planning can affect service continuity.
5. Which insurance, screening and certifications are relevant?
Request current evidence appropriate to your procurement and site requirements.
6. What is excluded from the routine price?
Clarify windows, carpets, floor restoration, consumables, high work, waste and other specialist items.
7. How are keys, alarms and restricted areas managed?
Access responsibilities should be documented before mobilisation.
8. How are problems reported and corrected?
Ask for a practical communication and issue-resolution process.
9. How are variations approved?
Changed areas, extra work and schedule changes should have a clear approval path.
10. How will mobilisation be managed?
The contractor should be ready to coordinate staff, equipment, products, access, inductions, storage and the first service.
Frequently asked questions
Questions about this guide.
01Should I choose the lowest cleaning quote?+
Choose only after comparing the written scope, frequency, management, inclusions, exclusions and evidence—not the total alone.
02Should periodic work be in the contract?+
Periodic tasks should be identified, whether they are included, scheduled separately or approved as required.
03What evidence can CIC provide?+
CIC can provide approved business, insurance and ISO certification information relevant to the proposal and procurement process.
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